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Application Form
Application Form
terms & conditions
1. GENERAL
1.1 All traders must apply online using the Application Form and upload required documentation and images.
1.2 Submitting an Application Form does not guarantee you a pitch. We try to create a balance of products across the event. We will notify you by email if you are not successful giving a reason or notifying that you have been added to our waiting list. If you have been successful we will send you an email with an invoice attached with the 'Due by' date for payment.
1.3 The Market Manager will oversee all trading and you may not trade without their permission. The Market Manager will always be on site for the duration of the event.
1.4 Applications need to be submitted more than 14 days prior to an event. Applications submitted after this time will only be considered if there is still space or a cancellation. Pitch plans and arrival times will be sent approx. 7 working days prior to the event.
1.5 Pitches will be available for local Charities and Community Organisations. Other Charities and Organisations from outside the local area may be considered but priority will be given to those immediate to Shepton Mallet. An Application Form, copies of appropriate insurance and evidence of registration with Environmental Health Officers, where appropriate, will still need to be completed. A deposit of £25 will also be required, this will be refunded after attendance at the event.
1.6 Traders must be ready to trade by 9.45am on the day and must remain open for trade until the end of the event at 3pm, or unless otherwise instructed by the Market Manager. Traders must not build-out beyond the boundary of their designated pitch, unless agreed by the Markets Manager. Unloading must be completed between the hours of 7.00am and 9.30am in accordance with allocated time slots. Loading must be completed between the hours of 3.15pm and 5.00pm.
1.7 The Market Manager reserves the right to change the allocation of pitches at his/her discretion for the overall benefit of the event.
1.8 Traders may only sell what is declared on their Application Form. Any changes to your stock after applications have been approved must first be cleared with the Market Manager.
1.9 No traders shall engage in "pitching" i.e. calling out their wares or demonstrating their goods.
1.10 The sale of live animals, fish (excluding shellfish), birds and other fowl shall not be permitted.
1.11 Acupuncture, ear and body piercing, tattooing or electrolysis will not be permitted.
1.12 In the event of a trader arriving late, the Market Manager may hold the pitch open, provided that he/she has been contacted prior to the deadline time.
1.13 If a trading position is reserved as in 1.12 above and the trader fails to attend, the Company reserves the right to hold that trader liable for the payment of a £10 administration fee in addition to his/her normal charge for use of that position.
1.14 Any food, goods or services offered for sale to the public must be legal. e.g. you may not sell pirated copyrighted materials, age controlled items, potential weapons or other items which the Market Manager deems inappropriate, e.g. material that may incite racial or sexual hatred.
1.15 Any food, goods or services offered for sale to the public must not present a hazard to the trader, event staff or the public.
1.16 No trader shall store, display or sell any explosive materials, fireworks, hazardous liquids, bulk gases or any substance which might be a source of danger to anyone attending the event.
2. TRADER INSURANCE
2.1 Traders must have and carry with them Public, and if relevant, Product and Employer's Liability Insurance while trading. Public Liability should be no less than £5 million. Without the relevant documentation you will not be permitted to trade.
2.2 Traders agree to indemnify The Shepton Experience and its’ affiliates and their partners, officers, directors, employees, representatives, agents, contractors and volunteers, from and against any and all damages, claims, losses, demands, costs, expenses (including professional fees and costs) suffered or incurred directly or indirectly arising from the traders activities and attendance at the event.
3. VEHICLES
3.1 Traders may bring vehicles on site at the organisers’ discretion, to unload and load ONLY. There will be no waiting allowed during set-up and take-down.
3.2 All vehicles on leaving after set-up and take-down must use only the approved entrances/exits.
3.3 No vehicle shall exceed 5 mph in the event area.
3.4 Vehicles must park at all times in such a manner so as not to obstruct traffic and, if required, must park in accordance with the directions of the Markets Manager/Stewards.
3.5 All traders' vehicles are to be removed in accordance with the allocated time slots. Vehicles are not permitted to remain during operating hours, without express permission from the Markets Manager.
3.6 Traders will only be able to gain access to their stall with their vehicle once their stall has been dismantled and only with the express consent of the Market Manger/Stewards.
4. PAYMENTS
4.1 All traders must pay in advance and not less than 14 days prior to the event to confirm their booking.
4.2 Payments must be made by BACS using an online banking facility or in person at a bank branch. An invoice will be sent with bank details via email. Payment by cash or cheque is not accepted.
4.3 If we do not receive payment 14 days in advance (or by the date stated on the invoice) for a pitch fee then a pitch will not be allocated and the booking will automatically be cancelled without further correspondence.
4.4 The Company reserves the right to review charges as they see appropriate, giving a minimum of 14 days’ notice.
5. TRADE WASTE
5.1 Traders are responsible for removing ALL waste that their activities generate. This includes all food waste, packaging, unsold stock, etc.
5.2 Food/Drink Traders must mitigate against spillages by covering the ground of their pitch with suitable flooring, to ensure the ground is left as found. This covering must cover the entire pitch measuring 3m x 3m and be non-slip, non-trip and non-permeable.
5.3 Any stains or damage to the ground or pitch area at the end of the day will need to be removed at the Traders cost and will carry the risk of not being able to trade with us again.
5.4 Food/Drink Traders must not dispose of any fats or oils on site. Traders must make provision for removal of used fats and oils from their pitch area at the end of the day. We encourage all traders to ensure that they dispose of waste oils responsibly.
5.5 Traders must provide litter bins, clear up and remove from site ALL waste generated by their pitch after the event.
5.6 You must not place any waste in the Market Place, Town Street, High Street bins or commercial bins. The pitch must be left as found.
5.7 Note that the trader will be held responsible for any cost incurred by the event organiser in returning the pitch to the state it was found. Traders will be charged if they are found to have left any waste at the market.
6. CANCELLATIONS
6.1 CANCELLATION BY THE SHEPTON EXPERIENCE:
6.1.1 The Shepton Experience is an outdoor event and is therefore vulnerable to forecast severe weather and other incidences which may render it unsafe to operate.
6.1.2 If the weather forecast details severe weather and/or wind speeds above the tolerance level for structures then the event cannot go ahead and will be cancelled on the advice of the local Meteorological Office and/or the local authorities or emergency services.
6.1.3 In the case of The Shepton Experience being cancelled traders will be notified BY EMAIL at the email address provided no later than 12:00 on the Saturday (the day before the event). It is the traders responsibility to check emails regularly for updates.
6.1.4 In the case of The Shepton Experience being cancelled a refund will be made, less an administration fee of £10. Note this fee will not apply to Suitcase traders.
6.1.5 Cancellation will only take place under conditions as described above. We will NOT cancel an event due to forecast rain (unless it is severe).
6.2 CANCELLATION BY TRADERS:
6.2.1 Cancellations must be made to the Market Manager by email at info@thesheptonexperience.co.uk. A refund will be made if more than 14 days’ notice is provided, less an administration fee of £10. Note this fee will not apply to Suitcase traders.
6.2.2 No refund will be given with less than 14 days’ notice, unless cancellation is due to adverse weather conditions; an emergency or illness. The Market Manager has the authority to use his/her discretion and their decision is final. Where a refund is authorised an administration fee of £10 will be deducted from the refund. Note this fee will not apply to Suitcase traders.
6.2.3 Traders who do not attend regularly, or according to their application, and do not notify the Market Manager in advance of the reason may forfeit their regular place at the market.
6.2.4 Assessing application, allocating pitches, invoicing and creating pitch plans incurs considerable administration costs that must be met even if a trader cancels their pitch.
7. FOOD/DRINK TRADERS
7.1 Food/drink producers must have an appropriate food hygiene certificate.
7.2 One member of staff operating the stall should hold a minimum Level 2 Food Safety in Catering.
7.3 All other people working on the stall should hold minimum Level 1 Food Safety in Catering if they are preparing, serving and handling food – unless the food/drink is being sold pre-packaged.
7.4 Food/drink traders must be registered (and have been inspected) as a food business by an Environmental Health Officer within their local authority.
7.5 Traders must adhere to the appropriate regulations, provide documentary evidence of food hygiene training or adequate supervision for anyone handling food.
7.6 Alcohol producers/sellers must provide their own Temporary Events Notice (TEN) to cover their pitch and must display their licence documentation on the day.
7.7 Food/drink products must be compliant with Trading Standards, be clearly priced and weights shown for pre-weighed items. Ingredients must be listed when made up of more than one item.
7.8 Traders are expected to provide appropriate signage and training for staff in order that they can inform customers, as required, regarding any allergen ingredients in their products. Further information on allergen guidance for the industry and your responsibilities as a trader can be found on the FSA’s website here.
7.9 All catering equipment must be clean, in good condition and free from defects.
7.10 You will provide documentary evidence for any equipment that requires a certificate of safety inspection – this may be formal certification signed by a competent person or a Portable Appliance Test (PAT) sticker, as appropriate, gas safety certification, etc.
7.11 All electrical equipment for use out of doors will be protected by an RCD device and have appropriate weatherproof connections.
7.12 The electricity supply available is not finite. Before anything is plugged in it must be agreed with the Market Manager in advance. Generators are not allowed on site.
7.13 If you bring more electrical equipment than you declared in your Application Form, or was agreed, you will not be able to use it.
7.14 Where traders use the electricity supply provided, the maximum loading per pitch is 3Kw.
7.15 Induction hobs may not be used.
7.16 All gas equipment should be suitably maintained and will have been tested for safety by a suitably qualified gas engineer within the last year and have a certificate of testing. Please note that all gas connections must be crimped, screw-on (Jubilee) clips connectors are not permitted.
7.17 Gas must be located in a safe, well ventilated position and spare supplies must be stored safely – in a gas safety cage with suitable signage if necessary.
7.18 No deep-fat fryers will be allowed without explicit agreement. This will involve confirmation that the deep-fat equipment is safely installed and will be safely operated by trained personnel. Domestic equipment is unlikely to be acceptable.
7.19 Any preparation, cooking or washing equipment will be sited so as not to be accessible to the public and barriered to prevent unauthorised access. You will provide suitable barriers (details of barriers to be agreed in advance).
7.20 All traders, particularly those using electric and gas, must provide suitable firefighting equipment for the equipment they use on their stall e.g. carbon dioxide, foam, powder or wet chemical fire extinguishers. If you’re not sure what type of fire safety equipment you need guidance can be found here.
7.21 You will provide a first aid kit appropriate for the number of people on the stall and activity you are doing.
7.22 You will provide dedicated hand washing facilities with disposable towels (e.g. ‘blue roll’) that are not to be used for washing up or other purposes. (A separate bowl with soap and disposable towels will usually be sufficient). You should bring suitable equipment to supply yourself with ready mixed hot water for hand washing that can be refreshed as needed.
7.23 You must make provision for suitable storage of foodstuffs for the outdoor operation of your business and ensure suitable monitoring and recording systems are in place i.e. monitoring temperature and condition of food, protect from contamination, etc.
7.24 Traders are required to comply with all reasonable improvements to safety where directed by the Market Manager or forfeit their right to trade at that event.
8. EMPLOYMENT OF CHILDREN AND YOUNG PERSONS
8.1 All traders must comply with the Children and Young Persons Act 1933 & 1963, the Education Acts 1944-48 and the Employment of Children Act 1973.
8.2 A "child" is any person not over compulsory school age.
8.3 "Employed" is extended to include any child who assists in a trade or occupation even where the child receives no monetary reward.
8.4 The Market Manager should be pre-advised if children are to be present at a stall. Children working at the stall must have an understanding of this pack and the operation of the event.
9. CONDUCT OF TRADERS
9.1 All traders, their agents and/or employees (paid or unpaid), are required to conduct themselves whilst attending the events in an orderly manner, and not use their trading positions so as to cause annoyance, inconvenience or concern to any other users and/or management (including its contractors), or Company employees and volunteers.
9.2 No trader may do anything on the stall and/or at the event which will contravene any statute, regulations or bylaws relating to the event which may from time to time be in force.
9.3 Traders and all others attending the events are expected to observe, respect and carry out the reasonable instructions and directions of the Markets Manager or any other authorised employee or volunteer of the Company.
9.4 Traders should not encourage their customers to utilise public or other toilet facilities as clothing changing rooms.
9.5 The following codes of conduct are to be adhered to at all times by all traders and their representatives:
* No swearing or arguing
* No fighting
* No drugs or alcohol (promotion or consumption)
* No smoking in the vicinity of the stalls.
* No children (unless approved in advance by the Market Manager)
* Mock auctions are not permitted.
* No music
9.6 Traders are expected to present a positive image at the event and to treat customers, fellow traders and others with courtesy at all times.
9.7 The Company reserves the right to exclude a trader who has breached the rules or falsified application information or whose actions are not in the best interests of the event.
9.8 Traders are required to conduct themselves in a manner that does not bring any adverse publicity to the event, fellow traders or the Company.
10. DISPUTE PROCEDURE
10.1 All traders are advised to comply with the lawful requests of Markets Officials and should, if aggrieved, record their grievance in writing and submit it to the Market Manager by email at: info@thesheptonexperience.co.uk.
10.2 Any failure to resolve a dispute should be taken up with the Board of Directors when the aggrieved person and his/her representative will be given an opportunity to discuss the issue. The decision of the Board shall be final and binding on all parties.
10.3 No approach should be made to any Senior Officer of the Company until these procedures have been fulfilled.
11. Failure to adhere to the Terms and Conditions listed above will result in an allocated pitch being withdrawn and no future pitches will be offered to the trader.
12. We reserve the right to amend these Terms and Conditions at any time. We will inform traders if we do so but it is also the trader’s responsibility to regularly check for updates.
1.1 All traders must apply online using the Application Form and upload required documentation and images.
1.2 Submitting an Application Form does not guarantee you a pitch. We try to create a balance of products across the event. We will notify you by email if you are not successful giving a reason or notifying that you have been added to our waiting list. If you have been successful we will send you an email with an invoice attached with the 'Due by' date for payment.
1.3 The Market Manager will oversee all trading and you may not trade without their permission. The Market Manager will always be on site for the duration of the event.
1.4 Applications need to be submitted more than 14 days prior to an event. Applications submitted after this time will only be considered if there is still space or a cancellation. Pitch plans and arrival times will be sent approx. 7 working days prior to the event.
1.5 Pitches will be available for local Charities and Community Organisations. Other Charities and Organisations from outside the local area may be considered but priority will be given to those immediate to Shepton Mallet. An Application Form, copies of appropriate insurance and evidence of registration with Environmental Health Officers, where appropriate, will still need to be completed. A deposit of £25 will also be required, this will be refunded after attendance at the event.
1.6 Traders must be ready to trade by 9.45am on the day and must remain open for trade until the end of the event at 3pm, or unless otherwise instructed by the Market Manager. Traders must not build-out beyond the boundary of their designated pitch, unless agreed by the Markets Manager. Unloading must be completed between the hours of 7.00am and 9.30am in accordance with allocated time slots. Loading must be completed between the hours of 3.15pm and 5.00pm.
1.7 The Market Manager reserves the right to change the allocation of pitches at his/her discretion for the overall benefit of the event.
1.8 Traders may only sell what is declared on their Application Form. Any changes to your stock after applications have been approved must first be cleared with the Market Manager.
1.9 No traders shall engage in "pitching" i.e. calling out their wares or demonstrating their goods.
1.10 The sale of live animals, fish (excluding shellfish), birds and other fowl shall not be permitted.
1.11 Acupuncture, ear and body piercing, tattooing or electrolysis will not be permitted.
1.12 In the event of a trader arriving late, the Market Manager may hold the pitch open, provided that he/she has been contacted prior to the deadline time.
1.13 If a trading position is reserved as in 1.12 above and the trader fails to attend, the Company reserves the right to hold that trader liable for the payment of a £10 administration fee in addition to his/her normal charge for use of that position.
1.14 Any food, goods or services offered for sale to the public must be legal. e.g. you may not sell pirated copyrighted materials, age controlled items, potential weapons or other items which the Market Manager deems inappropriate, e.g. material that may incite racial or sexual hatred.
1.15 Any food, goods or services offered for sale to the public must not present a hazard to the trader, event staff or the public.
1.16 No trader shall store, display or sell any explosive materials, fireworks, hazardous liquids, bulk gases or any substance which might be a source of danger to anyone attending the event.
2. TRADER INSURANCE
2.1 Traders must have and carry with them Public, and if relevant, Product and Employer's Liability Insurance while trading. Public Liability should be no less than £5 million. Without the relevant documentation you will not be permitted to trade.
2.2 Traders agree to indemnify The Shepton Experience and its’ affiliates and their partners, officers, directors, employees, representatives, agents, contractors and volunteers, from and against any and all damages, claims, losses, demands, costs, expenses (including professional fees and costs) suffered or incurred directly or indirectly arising from the traders activities and attendance at the event.
3. VEHICLES
3.1 Traders may bring vehicles on site at the organisers’ discretion, to unload and load ONLY. There will be no waiting allowed during set-up and take-down.
3.2 All vehicles on leaving after set-up and take-down must use only the approved entrances/exits.
3.3 No vehicle shall exceed 5 mph in the event area.
3.4 Vehicles must park at all times in such a manner so as not to obstruct traffic and, if required, must park in accordance with the directions of the Markets Manager/Stewards.
3.5 All traders' vehicles are to be removed in accordance with the allocated time slots. Vehicles are not permitted to remain during operating hours, without express permission from the Markets Manager.
3.6 Traders will only be able to gain access to their stall with their vehicle once their stall has been dismantled and only with the express consent of the Market Manger/Stewards.
4. PAYMENTS
4.1 All traders must pay in advance and not less than 14 days prior to the event to confirm their booking.
4.2 Payments must be made by BACS using an online banking facility or in person at a bank branch. An invoice will be sent with bank details via email. Payment by cash or cheque is not accepted.
4.3 If we do not receive payment 14 days in advance (or by the date stated on the invoice) for a pitch fee then a pitch will not be allocated and the booking will automatically be cancelled without further correspondence.
4.4 The Company reserves the right to review charges as they see appropriate, giving a minimum of 14 days’ notice.
5. TRADE WASTE
5.1 Traders are responsible for removing ALL waste that their activities generate. This includes all food waste, packaging, unsold stock, etc.
5.2 Food/Drink Traders must mitigate against spillages by covering the ground of their pitch with suitable flooring, to ensure the ground is left as found. This covering must cover the entire pitch measuring 3m x 3m and be non-slip, non-trip and non-permeable.
5.3 Any stains or damage to the ground or pitch area at the end of the day will need to be removed at the Traders cost and will carry the risk of not being able to trade with us again.
5.4 Food/Drink Traders must not dispose of any fats or oils on site. Traders must make provision for removal of used fats and oils from their pitch area at the end of the day. We encourage all traders to ensure that they dispose of waste oils responsibly.
5.5 Traders must provide litter bins, clear up and remove from site ALL waste generated by their pitch after the event.
5.6 You must not place any waste in the Market Place, Town Street, High Street bins or commercial bins. The pitch must be left as found.
5.7 Note that the trader will be held responsible for any cost incurred by the event organiser in returning the pitch to the state it was found. Traders will be charged if they are found to have left any waste at the market.
6. CANCELLATIONS
6.1 CANCELLATION BY THE SHEPTON EXPERIENCE:
6.1.1 The Shepton Experience is an outdoor event and is therefore vulnerable to forecast severe weather and other incidences which may render it unsafe to operate.
6.1.2 If the weather forecast details severe weather and/or wind speeds above the tolerance level for structures then the event cannot go ahead and will be cancelled on the advice of the local Meteorological Office and/or the local authorities or emergency services.
6.1.3 In the case of The Shepton Experience being cancelled traders will be notified BY EMAIL at the email address provided no later than 12:00 on the Saturday (the day before the event). It is the traders responsibility to check emails regularly for updates.
6.1.4 In the case of The Shepton Experience being cancelled a refund will be made, less an administration fee of £10. Note this fee will not apply to Suitcase traders.
6.1.5 Cancellation will only take place under conditions as described above. We will NOT cancel an event due to forecast rain (unless it is severe).
6.2 CANCELLATION BY TRADERS:
6.2.1 Cancellations must be made to the Market Manager by email at info@thesheptonexperience.co.uk. A refund will be made if more than 14 days’ notice is provided, less an administration fee of £10. Note this fee will not apply to Suitcase traders.
6.2.2 No refund will be given with less than 14 days’ notice, unless cancellation is due to adverse weather conditions; an emergency or illness. The Market Manager has the authority to use his/her discretion and their decision is final. Where a refund is authorised an administration fee of £10 will be deducted from the refund. Note this fee will not apply to Suitcase traders.
6.2.3 Traders who do not attend regularly, or according to their application, and do not notify the Market Manager in advance of the reason may forfeit their regular place at the market.
6.2.4 Assessing application, allocating pitches, invoicing and creating pitch plans incurs considerable administration costs that must be met even if a trader cancels their pitch.
7. FOOD/DRINK TRADERS
7.1 Food/drink producers must have an appropriate food hygiene certificate.
7.2 One member of staff operating the stall should hold a minimum Level 2 Food Safety in Catering.
7.3 All other people working on the stall should hold minimum Level 1 Food Safety in Catering if they are preparing, serving and handling food – unless the food/drink is being sold pre-packaged.
7.4 Food/drink traders must be registered (and have been inspected) as a food business by an Environmental Health Officer within their local authority.
7.5 Traders must adhere to the appropriate regulations, provide documentary evidence of food hygiene training or adequate supervision for anyone handling food.
7.6 Alcohol producers/sellers must provide their own Temporary Events Notice (TEN) to cover their pitch and must display their licence documentation on the day.
7.7 Food/drink products must be compliant with Trading Standards, be clearly priced and weights shown for pre-weighed items. Ingredients must be listed when made up of more than one item.
7.8 Traders are expected to provide appropriate signage and training for staff in order that they can inform customers, as required, regarding any allergen ingredients in their products. Further information on allergen guidance for the industry and your responsibilities as a trader can be found on the FSA’s website here.
7.9 All catering equipment must be clean, in good condition and free from defects.
7.10 You will provide documentary evidence for any equipment that requires a certificate of safety inspection – this may be formal certification signed by a competent person or a Portable Appliance Test (PAT) sticker, as appropriate, gas safety certification, etc.
7.11 All electrical equipment for use out of doors will be protected by an RCD device and have appropriate weatherproof connections.
7.12 The electricity supply available is not finite. Before anything is plugged in it must be agreed with the Market Manager in advance. Generators are not allowed on site.
7.13 If you bring more electrical equipment than you declared in your Application Form, or was agreed, you will not be able to use it.
7.14 Where traders use the electricity supply provided, the maximum loading per pitch is 3Kw.
7.15 Induction hobs may not be used.
7.16 All gas equipment should be suitably maintained and will have been tested for safety by a suitably qualified gas engineer within the last year and have a certificate of testing. Please note that all gas connections must be crimped, screw-on (Jubilee) clips connectors are not permitted.
7.17 Gas must be located in a safe, well ventilated position and spare supplies must be stored safely – in a gas safety cage with suitable signage if necessary.
7.18 No deep-fat fryers will be allowed without explicit agreement. This will involve confirmation that the deep-fat equipment is safely installed and will be safely operated by trained personnel. Domestic equipment is unlikely to be acceptable.
7.19 Any preparation, cooking or washing equipment will be sited so as not to be accessible to the public and barriered to prevent unauthorised access. You will provide suitable barriers (details of barriers to be agreed in advance).
7.20 All traders, particularly those using electric and gas, must provide suitable firefighting equipment for the equipment they use on their stall e.g. carbon dioxide, foam, powder or wet chemical fire extinguishers. If you’re not sure what type of fire safety equipment you need guidance can be found here.
7.21 You will provide a first aid kit appropriate for the number of people on the stall and activity you are doing.
7.22 You will provide dedicated hand washing facilities with disposable towels (e.g. ‘blue roll’) that are not to be used for washing up or other purposes. (A separate bowl with soap and disposable towels will usually be sufficient). You should bring suitable equipment to supply yourself with ready mixed hot water for hand washing that can be refreshed as needed.
7.23 You must make provision for suitable storage of foodstuffs for the outdoor operation of your business and ensure suitable monitoring and recording systems are in place i.e. monitoring temperature and condition of food, protect from contamination, etc.
7.24 Traders are required to comply with all reasonable improvements to safety where directed by the Market Manager or forfeit their right to trade at that event.
8. EMPLOYMENT OF CHILDREN AND YOUNG PERSONS
8.1 All traders must comply with the Children and Young Persons Act 1933 & 1963, the Education Acts 1944-48 and the Employment of Children Act 1973.
8.2 A "child" is any person not over compulsory school age.
8.3 "Employed" is extended to include any child who assists in a trade or occupation even where the child receives no monetary reward.
8.4 The Market Manager should be pre-advised if children are to be present at a stall. Children working at the stall must have an understanding of this pack and the operation of the event.
9. CONDUCT OF TRADERS
9.1 All traders, their agents and/or employees (paid or unpaid), are required to conduct themselves whilst attending the events in an orderly manner, and not use their trading positions so as to cause annoyance, inconvenience or concern to any other users and/or management (including its contractors), or Company employees and volunteers.
9.2 No trader may do anything on the stall and/or at the event which will contravene any statute, regulations or bylaws relating to the event which may from time to time be in force.
9.3 Traders and all others attending the events are expected to observe, respect and carry out the reasonable instructions and directions of the Markets Manager or any other authorised employee or volunteer of the Company.
9.4 Traders should not encourage their customers to utilise public or other toilet facilities as clothing changing rooms.
9.5 The following codes of conduct are to be adhered to at all times by all traders and their representatives:
* No swearing or arguing
* No fighting
* No drugs or alcohol (promotion or consumption)
* No smoking in the vicinity of the stalls.
* No children (unless approved in advance by the Market Manager)
* Mock auctions are not permitted.
* No music
9.6 Traders are expected to present a positive image at the event and to treat customers, fellow traders and others with courtesy at all times.
9.7 The Company reserves the right to exclude a trader who has breached the rules or falsified application information or whose actions are not in the best interests of the event.
9.8 Traders are required to conduct themselves in a manner that does not bring any adverse publicity to the event, fellow traders or the Company.
10. DISPUTE PROCEDURE
10.1 All traders are advised to comply with the lawful requests of Markets Officials and should, if aggrieved, record their grievance in writing and submit it to the Market Manager by email at: info@thesheptonexperience.co.uk.
10.2 Any failure to resolve a dispute should be taken up with the Board of Directors when the aggrieved person and his/her representative will be given an opportunity to discuss the issue. The decision of the Board shall be final and binding on all parties.
10.3 No approach should be made to any Senior Officer of the Company until these procedures have been fulfilled.
11. Failure to adhere to the Terms and Conditions listed above will result in an allocated pitch being withdrawn and no future pitches will be offered to the trader.
12. We reserve the right to amend these Terms and Conditions at any time. We will inform traders if we do so but it is also the trader’s responsibility to regularly check for updates.